Privacy Policy

Last updated: July 2026

Your Privacy

At Fig & Fern, we believe your privacy deserves the same care and consideration as every piece we create.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit or shop with Fig & Fern, we may collect:

Your name
Billing and shipping addresses
Email address
Telephone number, if provided
Order and purchase history
Payment details, processed securely by our payment providers
Information submitted through our contact forms
Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our website and shopping experience
Detect and prevent fraudulent activity
Send marketing communications if you have chosen to receive them

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Payment Information

Fig & Fern does not store your full payment card details.

All payments are processed securely through trusted third-party payment providers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

Cookies may also be used by trusted third-party services such as Shopify, Google Analytics, Meta and Klaviyo to improve website functionality and marketing performance.

You can disable cookies through your browser settings at any time, although this may affect parts of the website.

Sharing Your Information

We only share your information when necessary to operate our business, including with trusted service providers such as:

Shopify, our ecommerce platform
Payment providers
Shipping and courier companies
Email marketing providers
Website analytics providers

We never sell your personal information to third parties.

International Customers

As we ship internationally, your information may be processed or stored in countries outside your own.

We take reasonable steps to ensure your information remains protected.

Your Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information where legally permitted
Withdraw your consent to marketing communications

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.

While no online system can guarantee complete security, we are committed to protecting your information using industry-standard practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.

The most current version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, we'd be pleased to help.

Fig & Fern
Email: hello@figandfern.co.nz
Location: New Zealand